![]() We will offer to repair, replace or refund the item depending on the most suitable option. Upon receipt of the faulty item, we will assess the product and the information you have supplied. We will not refund you for the original delivery costs to you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.Īny reimbursement made by us will be for products only. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. If you contact us via Instagram, Twitter, Facebook, or any other form of communication we will redirect the conversation to our email account. You can cancel by email: or via our online form. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. Your right to return products does not apply to goods made to your specification or that have been clearly personalised. We are unable to accept cancellations for food orders within 48 hours of the delivery date.įaulty food items that you have ordered online and not checked upon receipt or collection. Minor variations in the colour, shape, weight and size are not covered in the contract. If you don’t like the taste, as this is subjective. We can't offer refunds or exchanges for the following reasons: This excludes the products listed as exceptions below: Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. Please see below for products excluded from this policy. Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase. If you return your item to us and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price. Unless faulty, we'd like this to be within 30 days of purchase. If you're unhappy with your purchase, please let us know. Orders will be refunded via the original payment method. ![]() ![]() Please contact us in writing via email at with the following information:Ħ: Please state the products that you wish to return and your reasons If you find that there’s a problem with your food at a later point please contact us as soon as possible. Please check your delivery as soon as you receive it, if there is a fault please let us know within 24 hours. We want you to be happy with your Thyme & Season order. Providing a professional and friendly service from the first contact. Keeping your personal data and information secure and in line with GDPR.Ĭonstantly learning and evolving our cooking ability to provide you with the very best food we can. Providing contracts for catering services so that you are covered in the event something doesn't go to plan. Keeping our food at reasonable prices, whilst managing the cost of living crisis. Providing food for a range of dietary requirements, and doing so safely. Listening to your needs and accomodating them within the realms of our offerings. We set out clear and simple pricing policies for our food and services. Providing a range of contact hours for you to initiate contact, and out of hours contact at our discretion.Īiming to reply to missed calls and emails within 24 hours. Making our contact details easy to find on the website and in emails. We go the extra mile every time by doing the following: We want you to be more than happy with the food and service we provide for you.
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